FAQ
Find quick answers to your questions about payments, delivery, and more.
What is the best way to reach you?
You can contact us directly through the form on this page, or use our WhatsApp number for faster assistance. We’re always happy to help.
Do you offer delivery across Kenya?
Yes! We deliver nationwide — including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret and surrounding towns.
How can I track my order?
Once your order is processed, you’ll receive a tracking number or delivery update via SMS, WhatsApp or email, depending on your chosen method.
Can I change or cancel my order?
Yes, you can request changes or cancellations as long as your order hasn’t been shipped. Contact us as soon as possible through the form or WhatsApp.
What should I do if I receive a damaged or wrong item?
Please contact us immediately and include your order number plus a photo of the item. We’ll resolve it quickly through replacement or refund.
Do you offer custom or personalised products?
Yes, some items like gifts, cards, packaging and photo products can be customised. Contact us with your idea, and our team will guide you.
How do I get a discount?
You can contact us directly through the form on this page, or use our WhatsApp number for faster assistance. We’re always happy to help.
Do you offer delivery across Kenya?
Yes! We deliver nationwide — including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret and surrounding towns.
How can I track my order?
Once your order is processed, you’ll receive a tracking number or delivery update via SMS, WhatsApp or email, depending on your chosen method.
What is the best way to reach you?
You can contact us directly through the form on this page, or use our WhatsApp number for faster assistance. We’re always happy to help.
Do you offer delivery across Kenya?
Yes! We deliver nationwide — including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret and surrounding towns.
How can I track my order?
Once your order is processed, you’ll receive a tracking number or delivery update via SMS, WhatsApp or email, depending on your chosen method.
Can I change or cancel my order?
Yes, you can request changes or cancellations as long as your order hasn’t been shipped. Contact us as soon as possible through the form or WhatsApp.
What should I do if I receive a damaged or wrong item?
Please contact us immediately and include your order number plus a photo of the item. We’ll resolve it quickly through replacement or refund.
Do you offer custom or personalised products?
Yes, some items like gifts, cards, packaging and photo products can be customised. Contact us with your idea, and our team will guide you.
Do you offer custom or personalised products?
Yes, some items like gifts, cards, packaging and photo products can be customised. Contact us with your idea, and our team will guide you.
Do you offer custom or personalised products?
Yes, some items like gifts, cards, packaging and photo products can be customised. Contact us with your idea, and our team will guide you.
What is the best way to reach you?
You can contact us directly through the form on this page, or use our WhatsApp number for faster assistance. We’re always happy to help.
Do you offer delivery across Kenya?
Yes! We deliver nationwide — including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret and surrounding towns.
How can I track my order?
Once your order is processed, you’ll receive a tracking number or delivery update via SMS, WhatsApp or email, depending on your chosen method.
Can I change or cancel my order?
Yes, you can request changes or cancellations as long as your order hasn’t been shipped. Contact us as soon as possible through the form or WhatsApp.
What should I do if I receive a damaged or wrong item?
Please contact us immediately and include your order number plus a photo of the item. We’ll resolve it quickly through replacement or refund.
Do you offer custom or personalised products?
Yes, some items like gifts, cards, packaging and photo products can be customised. Contact us with your idea, and our team will guide you.
What is the best way to reach you?
You can contact us directly through the form on this page, or use our WhatsApp number for faster assistance. We’re always happy to help.
Do you offer delivery across Kenya?
Yes! We deliver nationwide — including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret and surrounding towns.
How can I track my order?
Once your order is processed, you’ll receive a tracking number or delivery update via SMS, WhatsApp or email, depending on your chosen method.
Can I change or cancel my order?
Yes, you can request changes or cancellations as long as your order hasn’t been shipped. Contact us as soon as possible through the form or WhatsApp.
What should I do if I receive a damaged or wrong item?
Please contact us immediately and include your order number plus a photo of the item. We’ll resolve it quickly through replacement or refund.
Do you offer custom or personalised products?
Yes, some items like gifts, cards, packaging and photo products can be customised. Contact us with your idea, and our team will guide you.
What is the best way to reach you?
You can contact us directly through the form on this page, or use our WhatsApp number for faster assistance. We’re always happy to help.
Do you offer delivery across Kenya?
Yes! We deliver nationwide — including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret and surrounding towns.
How can I track my order?
Once your order is processed, you’ll receive a tracking number or delivery update via SMS, WhatsApp or email, depending on your chosen method.
Can I change or cancel my order?
Yes, you can request changes or cancellations as long as your order hasn’t been shipped. Contact us as soon as possible through the form or WhatsApp.
What should I do if I receive a damaged or wrong item?
Please contact us immediately and include your order number plus a photo of the item. We’ll resolve it quickly through replacement or refund.
Do you offer custom or personalised products?
Yes, some items like gifts, cards, packaging and photo products can be customised. Contact us with your idea, and our team will guide you.
What is the best way to reach you?
You can contact us directly through the form on this page, or use our WhatsApp number for faster assistance. We’re always happy to help.
Do you offer delivery across Kenya?
Yes! We deliver nationwide — including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret and surrounding towns.
How can I track my order?
Once your order is processed, you’ll receive a tracking number or delivery update via SMS, WhatsApp or email, depending on your chosen method.
Can I change or cancel my order?
Yes, you can request changes or cancellations as long as your order hasn’t been shipped. Contact us as soon as possible through the form or WhatsApp.
What should I do if I receive a damaged or wrong item?
Please contact us immediately and include your order number plus a photo of the item. We’ll resolve it quickly through replacement or refund.
Do you offer custom or personalised products?
Yes, some items like gifts, cards, packaging and photo products can be customised. Contact us with your idea, and our team will guide you.
Talk To Us
Email Us
We are available from Monday to Sunday (including public holidays) between 8:30 AM - 7:30 PM.
Call / SMS / WhatsApp
We are available from Monday to Sunday (including public holidays) between 8:30 AM - 7:30 PM.