Privacy Policy
At Khali Hub, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with us online, in-store, or via mobile platforms.
1. Information We Collect
We may collect the following information when you place an order, sign up, or contact us:
- Name and contact details (phone number, email, delivery address)
- Payment details (M-Pesa confirmation, bank details if applicable)
- Order history and preferences
- Communication history (WhatsApp, SMS, calls, or emails with us)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you about your purchases or delivery
- Improve our products and services
- Share updates on new arrivals, promotions, or offers (only if you’ve consented)
3. Sharing of Information
- We do not sell, rent, or trade your personal information to third parties.
- We only share information with trusted service providers (e.g., delivery couriers or payment processors) to complete your order.
- All partners are required to handle your information securely.
4. Data Security
- We take reasonable steps to protect your information from unauthorized access, loss, or misuse.
- Payment information such as M-Pesa and bank details are processed securely and never stored in plain text.
5. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct or update inaccurate details.
- Opt out of promotional communications at any time by replying “STOP” or contacting us directly.
6. Cookies & Online Data
If you use our website or social media shop, cookies or similar technologies may be used to improve your browsing experience, remember your preferences, and track site performance.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect new services, technologies, or legal requirements. Updates will be posted on our website or shared with you directly.
8. Contact Us
For returns or refund requests, reach us on:
Phone/WhatsApp: 0714 355 300
Email: [email protected]