Shipping Policy

At Khali Hub, we strive to deliver your orders quickly, safely, and affordably anywhere in Kenya.

1. Delivery Coverage

• We deliver nationwide through trusted couriers including Speedaf Logistics, G4S, Fargo Courier, and Wells Fargo.
• Within Nairobi and surrounding areas, we also use reliable riders for same-day or next-day delivery.

2. Delivery Timelines

• Nairobi & nearby towns: Same day delivery.
• Major towns (Mombasa, Kisumu, Eldoret, Nakuru, etc.): Same day or next day delivery.
• Remote/Upcountry areas: Same day or next day delivery.

3. Delivery Costs

• Nairobi deliveries: From Ksh 100 depending on location and item size.
• Outside Nairobi: Courier charges are based on weight, size, and destination. Customers pay courier fees upon collection (unless prepaid).

4. Order Processing

• All orders are processed the same day they are placed.

5. Payment Options

• Within Nairobi: Cash or M-Pesa on delivery is accepted.
• Outside Nairobi: Full payment is required before dispatch, as most couriers do not allow cash collection on our behalf.

6. Delivery Instructions

• Please ensure you provide accurate delivery details (name, phone number, town, nearest pickup point, or building).
• Couriers will contact you once your parcel is ready for collection or delivery.

7. Delays & Issues

• While we work with trusted courier partners, occasional delays may occur due to weather, strikes, or high demand seasons. We will keep you updated in such cases.
• If your package is delayed beyond the expected timeline, kindly contact us and we’ll assist in tracking and resolving the issue.

8. Contact Us

For returns or refund requests, reach us on:
Phone/WhatsApp: 0714 355 300
Email: [email protected]