Contact Us
We’d love to hear from you! Whether you have a question, need support, or want help choosing the perfect product, send us a message and we’ll respond promptly.
Business Hours
Monday - Saturday
Sunday
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Frequently asked questions
We’d love to hear from you! Whether you have a question, need support, or want help choosing the perfect product, send us a message and we’ll respond promptly.
What is the best way to reach you?
You can contact us directly through the form on this page, or use our WhatsApp number for faster assistance. We’re always happy to help.
Do you offer delivery across Kenya?
Yes! We deliver nationwide — including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret and surrounding towns.
How can I track my order?
Once your order is processed, you’ll receive a tracking number or delivery update via SMS, WhatsApp or email, depending on your chosen method.
Can I change or cancel my order?
Yes, you can request changes or cancellations as long as your order hasn’t been shipped. Contact us as soon as possible through the form or WhatsApp.
What should I do if I receive a damaged or wrong item?
Please contact us immediately and include your order number plus a photo of the item. We’ll resolve it quickly through replacement or refund.
Do you offer custom or personalised products?
Yes, some items like gifts, cards, packaging and photo products can be customised. Contact us with your idea, and our team will guide you.